Terms and Conditions
Welcome to velunaglow. By accessing or purchasing from our website, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Our Store
These Terms & Conditions apply to all purchases made through velunaglow ("we", "us", "our", or "the Store"). By using our website, you confirm that you are legally able to enter into a binding agreement in your country or region.
2. Products & Product Information
We make every effort to ensure that product descriptions, images, pricing and other information on our website are accurate and up to date. However, colours, packaging, measurements and appearance may vary slightly from the images shown. We reserve the right to correct errors, update product information or discontinue products at any time without prior notice.
3. Orders
When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout. After placing your order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order where there is an error in pricing, product availability, payment information, suspected fraud, or another legitimate reason. If we cancel an order after payment has been received, you will receive a refund for the amount paid.
4. Pricing & Payments
All prices are displayed in USD unless otherwise stated. Payment must be successfully completed before an order can be processed and dispatched. We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.
5. Shipping & Delivery
Orders are generally processed and dispatched within 1–2 business days. Estimated international delivery time is 7–12 business days after dispatch. Delivery times are estimates and are not guaranteed. Delays may occur due to customs, shipping carriers, weather, public holidays or other circumstances outside our control.
6. Customs & Import Charges
International orders may be subject to customs duties, taxes, or other import charges depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.
7. Returns, Refunds & Consumer Rights
We want you to be happy with your purchase. Our returns and refunds are handled according to our Refund & Returns Policy and applicable consumer protection laws. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under applicable law. For customers in New Zealand, your rights under applicable New Zealand consumer law continue to apply.
8. Product Use & Safety
Customers are responsible for using products in accordance with the instructions and warnings provided with the product. Where applicable, please read all product instructions before use. We do not recommend using products for purposes other than those for which they are designed. If you have concerns about whether a product is suitable for you, seek appropriate professional advice before using it.
9. Website Use
You agree not to:
• Use our website for unlawful purposes
• Attempt to interfere with or disrupt our website
• Copy, reproduce or redistribute our website content without permission
• Attempt to gain unauthorised access to our systems
• Submit false, misleading or fraudulent information
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.
10. Intellectual Property
All content on our website, including logos, branding, text, graphics, photographs, designs and other materials, is owned by or licensed to velunaglow unless otherwise stated. You may not reproduce, modify, distribute or commercially use our content without our written permission.
11. Third-Party Services & Links
Our website may contain links to third-party websites or use third-party services to process payments, shipping or other functions. We are not responsible for the content, availability, policies or practices of third-party websites or services.
12. Limitation of Liability
To the maximum extent permitted by applicable law, velunaglow will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products. Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.
14. Governing Law
These Terms & Conditions are governed by the laws applicable in New Zealand, unless applicable law requires otherwise. Any disputes will be handled in accordance with applicable New Zealand law.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us at brixresells@gmail.com
Last updated: September 1, 2026
1. About Our Store
These Terms & Conditions apply to all purchases made through velunaglow ("we", "us", "our", or "the Store"). By using our website, you confirm that you are legally able to enter into a binding agreement in your country or region.
2. Products & Product Information
We make every effort to ensure that product descriptions, images, pricing and other information on our website are accurate and up to date. However, colours, packaging, measurements and appearance may vary slightly from the images shown. We reserve the right to correct errors, update product information or discontinue products at any time without prior notice.
3. Orders
When you place an order, you are making an offer to purchase the products selected at the price displayed at checkout. After placing your order, you will receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that the order has been accepted. We reserve the right to refuse or cancel an order where there is an error in pricing, product availability, payment information, suspected fraud, or another legitimate reason. If we cancel an order after payment has been received, you will receive a refund for the amount paid.
4. Pricing & Payments
All prices are displayed in USD unless otherwise stated. Payment must be successfully completed before an order can be processed and dispatched. We reserve the right to change product prices at any time. Price changes will not affect orders that have already been accepted.
5. Shipping & Delivery
Orders are generally processed and dispatched within 1–2 business days. Estimated international delivery time is 7–12 business days after dispatch. Delivery times are estimates and are not guaranteed. Delays may occur due to customs, shipping carriers, weather, public holidays or other circumstances outside our control.
6. Customs & Import Charges
International orders may be subject to customs duties, taxes, or other import charges depending on the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.
7. Returns, Refunds & Consumer Rights
We want you to be happy with your purchase. Our returns and refunds are handled according to our Refund & Returns Policy and applicable consumer protection laws. Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under applicable law. For customers in New Zealand, your rights under applicable New Zealand consumer law continue to apply.
8. Product Use & Safety
Customers are responsible for using products in accordance with the instructions and warnings provided with the product. Where applicable, please read all product instructions before use. We do not recommend using products for purposes other than those for which they are designed. If you have concerns about whether a product is suitable for you, seek appropriate professional advice before using it.
9. Website Use
You agree not to:
• Use our website for unlawful purposes
• Attempt to interfere with or disrupt our website
• Copy, reproduce or redistribute our website content without permission
• Attempt to gain unauthorised access to our systems
• Submit false, misleading or fraudulent information
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.
10. Intellectual Property
All content on our website, including logos, branding, text, graphics, photographs, designs and other materials, is owned by or licensed to velunaglow unless otherwise stated. You may not reproduce, modify, distribute or commercially use our content without our written permission.
11. Third-Party Services & Links
Our website may contain links to third-party websites or use third-party services to process payments, shipping or other functions. We are not responsible for the content, availability, policies or practices of third-party websites or services.
12. Limitation of Liability
To the maximum extent permitted by applicable law, velunaglow will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products. Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
13. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after changes are posted constitutes acceptance of the updated Terms & Conditions.
14. Governing Law
These Terms & Conditions are governed by the laws applicable in New Zealand, unless applicable law requires otherwise. Any disputes will be handled in accordance with applicable New Zealand law.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us at brixresells@gmail.com
Last updated: September 1, 2026